![]() ![]() Mackay found that users did not take advantage of the customization features of software as often or successfully as they could, and she identified some of the triggers and barriers to customization. She also found that the amount of experience with the editor and text-editors in general was a good predictor of the amount of customization done. ![]() She found that programmers made extensive use of customization features (reassigning keys and writing macros) but secretaries did not. However, do users really make use of customization options? What kinds of customization do users want to do?ĭo Users Customize? Rosson did extensive research on users of a text-editor. The theory is that customization makes users more productive because they can tailor the software to their work practice. Users are allowed to add ruler bars, change menus, add custom macros and applications to menus and button bars, and rearrange elements on the screen. INTRODUCTION It is common for commercial software to allow user customization. Keywords Adaptability, adaptable, customization, customize, tailor Few participants customized the visual appearance of the interface. Button Bars seemed to provide an easy and effective means for participants to customize access to the functionality they wanted. ![]() The most common changes involved providing easier access to custom or often-used functionality. Most of the customization was done to facilitate the participants' work practices. Participants who used the software most heavily also did the most customization (p <. Ninety-two percent of the participants customized their software in some way. +1 801 423 The purpose of the study was to identify the customization changes users typically make to their word processor. +1 801 763 Dennis Allen Customer Satisfaction ![]()
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